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The Service Profit Chain: How to Get From High Quality Support Services to Profit and Growth - Business 2 Community
11.2 The Service-Profit Chain Model and the Service Marketing Triangle - Principles of Marketing | OpenStax
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SERVICE-PROFIT CHAIN - Leveraging Corporate Performance Through Linking and Satisfying Your Employees and Customers. Satisfied Employees. Satisfied Customers. Customer Retention.
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Fig2: Service Profit Chain (Heskett et al,. 1994 Harvard Business Review) | Download Scientific Diagram
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